Betvisha FAQ — Answers to all your questions

No. Under betvisha's policy, each person may hold only one account. If multiple accounts are detected from the same device, IP address, or payment method, all accounts will be closed and balances may be forfeited.

Registering with incorrect details will cause issues during KYC verification at withdrawal. If your information doesn't match, your withdrawal may be blocked. It's important to provide your correct name, date of birth, and contact details from the start. Minor corrections can be made through support.

The minimum age to register and participate on betvisha is 18. A national ID card or passport must be submitted through the KYC process for age verification. Participation by minors is strictly prohibited.

Most deposit methods are instant — funds typically appear in your account within 1 to 5 minutes. Bank transfers may occasionally take up to 30 minutes. If your deposit hasn't arrived after 15 minutes, contact support with your transaction reference number.

Withdrawals are typically completed within 15 minutes to 24 hours. However, if KYC verification is pending or it's your first withdrawal, additional verification may add some extra time. Bank transfers can take 1–3 business days.

Withdrawal limits vary by payment method and account level. The minimum withdrawal generally starts at BDT 500. For maximum limits, check the Cashier section of your account or contact support.

Yes, you can cancel a withdrawal request before processing begins. Log in to your account, go to your transaction history, and cancel the withdrawal listed as "Pending". Once processing has started, cancellation is no longer possible.

A wagering requirement means you must bet the bonus amount a set number of times before you can withdraw. For example, a 30x wagering requirement on a BDT 1,000 bonus means you need to place BDT 30,000 in bets. Each bonus has its own terms.

If you don't opt in to a bonus at the time of deposit, that bonus will no longer be available. However, some bonus offers can be claimed through support within a set timeframe. It's best to select your bonus option at the time of deposit.

Yes, betvisha has a referral program. Invite a friend, and once they register and make a deposit, you'll receive a bonus. Full details are available on the promotions page or in the profile section after logging in.

The minimum bet varies by game. Most slots start from as low as BDT 1. Live Casino games typically require a minimum bet of BDT 10–50. Betting page for more details.

The outcome of any round in progress before a disconnection is recorded on the server. Reconnecting will let you resume from where you left off. Most games include an auto-resume feature.

Yes. betvisha offers live in-play betting. You can place bets at real-time odds while a match is in progress. Live betting is available across all major sports events, including cricket and football.

Usually, any one of the following will do:

• National ID card (NID) — photos of both sides
• Passport — photo of the data page
• Driving license

A bank statement or utility bill (dated within the last 3 months) may be requested for address verification.

Yes. betvisha uses 256-bit SSL encryption and your data is never sold or shared with third parties. To learn more, Privacy Policy read more.

Change your password immediately and notify betvisha support. The support team will review your account's login history and take the necessary action. If you have any suspicion, request a temporary account lock right away.

Activating self-exclusion will lock your account for a chosen period. You can select a duration ranging from 6 months to permanent. The exclusion cannot be lifted before it expires, and no promotional emails will be sent during this time.

betvisha's 24/7 support team is always ready to help. You can also Responsible Gaming page for detailed guides and tools. If you'd like to talk about a gaming problem, reach out directly via our support chat — no judgment, just help.